Privacy Policy

Privacy Statement Easy Meal for Customers

This privacy statement applies to the processing of personal data of customers who place an order on the Easy Meal platform (app and web). The data controller for processing these personal data is Easy Meal Kosovë Shpk (hereinafter referred to as “Easy Meal”). Easy Meal is responsible for the processing of your personal data and takes your privacy seriously. Easy Meal therefore adheres to the requirements of the General Data Protection Regulation (GDPR) when processing personal data.

What personal data we process and why do we that

Easy Meal processes your personal data because you use our services. We use the following personal data for the following purposes.

1. Ordering process

We process the personal data you provide to us when you place your order. These personal data are needed to execute your order, confirm your order, process the location for delivery and to assess your order, payment, and a possible refund. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the GDPR. We process the following personal data in the ordering process:

  • Name
  • Address details
  • Contact details
  • Order
  • Payment details
  • Comments (if applicable)
  • GPS location (when order)

2. Restaurant reviews

Aside from the above processing operations, we process personal data you provide when submitting a restaurant review. The legal basis for this processing of personal data is that you have consented to it (by posting a restaurant review) as defined in the GDPR. You can withdraw your consent by contacting us on privacy@easymeal-ks.com. We process the following personal data when you post a restaurant review:

  • Name (if submitted)
  • Review

3. Customer Services

When you contact our customer services department, we will use the personal data you provide to answer your question or handle your complaint. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the GDPR. We process the following personal data for customer service purposes:

  • Name
  • Address details (if applicable)
  • Contact details
  • Payment details (if applicable)
  • Comments (if applicable)

4. Customer satisfaction surveys

To make sure that our services are aligned with your preferences, any personal data you provide to our customer services department may be used for things such as customer satisfaction surveys. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of the Easy Meal application (customer satisfaction) as defined in the GDPR. This concerns the same personal data as listed under no. 2 (restaurant reviews).

5. Marketing messages

We also process your personal data to be able to send you (personalised) marketing messages and notifications. Such messages include the latest news, discounts, and updates about new restaurants (by email or push notification), and loyalty schemes, regardless of the format we use to share these kinds of messages (including email or push messages). The legal basis for this processing of personal data, as defined in the GDPR, is that you have consented to it when you placed an order. Whenever you want to change your preferences with respect to receiving such messages and notifications, you can unsubscribe using the link in the message in question.

We process the following personal data for marketing purposes:

  • Name
  • Contact details

6. Cookies

And finally, we also process personal data that you submit to us indirectly. Easy Meal (www.easymeal-ks.com) uses cookies for functional, analytical, and marketing purposes. The functional cookies are necessary for the use of the website. Cookies collect the following personal data:

  • Location details
  • IP address or app IDs
  • Internet browser and device type
  • Website language
  • Please refer to our Cookie Statement for further details about cookies.

7. Fraud and damage prevention

We process some of the above personal data also to prevent fraud and other forms of misuse, such as damaging the restaurant and client. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of Easy Meal (fraud prevention) as defined in the GDPR.

8. Analysis

We also use your personal data to be able to meet our reporting obligations towards advertisers and to be able to improve our website and our range of products and services. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of Easy Meal (analysis & reporting) as defined in the GDPR. We will always make sure the reports do not contain any data that can be traced back to you.

Age

Our website is neither intended for persons aged under 16, and nor do we intend to collect personal data of website visitors who are aged under 16. However, we are unable to verify visitors’ age. We therefore advise parents to monitor their children’s online activities, so as to prevent their personal data being collected without parental consent. If you feel that we have collected personal data of a minor without consent, please contact us on privacy@easymeal-ks.com. We will then proceed to erase these data.

Automated decision-making and profiling

In the performance of the contract with you and to improve our platform, Easy Meal uses automated decision-making and profiling. We use your Address and/or location details, for example, to select available restaurants in your local area. And Easy Meal uses automated decision-making in complying with our legal obligations to prevent money laundering, terrorism financing, and other criminal offences.

When such automated decision-making and/or profiling leads to a negative decision about you, and you do not agree with it, you can contact us on privacy@easymeal-ks.com. We will then proceed to reassess the situation. We would aside from that also like to hear from you if you have suggestions on how to improve these processes.

How long we store personal data for

Easy Meal will not store your personal data for longer than is strictly necessary for the purposes for which your personal data were collected. We will only store your personal data for longer if we are required by law to do so. Easy Meal erases most of your personal data 2 years after you placed your order. We use this 2-year term for administrative purposes and to be able to deal with possible questions and complaints about your order, either from you or from restaurants. We store personal data that we use for reporting, analytical, and misuse prevention purposes for up to 2 years after you placed your order. We are unable to remove your personal data from backups. But when performing a restore from a backup, we will erase the personal data right away.

Sharing with restaurants

Easy Meal shares your personal data (name, address and GPS location details and telephone number, order) with the restaurant you selected, so that the restaurant can deliver your order. As you are a direct customer of the restaurant, the restaurant will have its own responsibility and obligations with respect to the processing of your personal data. If you have questions about how the restaurant handles your personal data, you should contact the restaurant directly.

Sharing with others (not being restaurants)

Easy Meal will not sell your personal data to third parties, and we will only disclose them to third parties if necessary for the performance of our contract with you, for analytical and marketing purposes, or to comply with legal obligations.

Your personal data may be shared with the following parties:

Software providers

Implementation partners

Customer satisfaction survey firms

Advertising platforms (e.g. Google and Facebook)

If you have opted for your Personalized Cookie Package, we may share your personal data in pseudonymized form with third-party platforms such as Google or Facebook in order to create “Custom Audiences”. Based on these Custom Audiences, such platforms will show you personalized ads. You can always opt-out from these advertisements by switching to our Essential Cookie Package.

Whenever we instruct third-party companies to process your personal data on our behalf, we will enter into a data processing agreement to guarantee the same level of protection and confidentiality of your personal data. Easy Meal will then continue to have ultimate responsibility for such processing operations.

Sharing with your employer

If you use Easy Meal for Companies, Easy Meal shares personal data (email address, and details about your order and allowance) with your employer for performing our contract with your employer. Easy Meal and your employer have a separate responsibility with respect to the processing of your personal data. If you have questions about how your personal data is handled, you should contact both Easy Meal and your employer.

Third-party websites and Facebook

Our website may include links to third-party websites and Facebook accounts. When accessing such third-party websites and Facebook accounts, bear in mind that each of these websites and Facebook has its own privacy statement. Although Easy Meal takes great care in selecting websites to link to, we cannot assume responsibility for the way in which they handle your personal data.

Personal data access, rectification, and erasure

You have the right to access all personal data we collect about you, as well as to request that we rectify or erase your personal data. If you feel that we are processing your personal data without a valid legal basis or that we are processing personal data that are not relevant for our selection process, please contact us. You can contact privacy@easymeal-ks.com. Easy Meal will respond to your request as soon as possible, and in any case no later than two weeks after receiving your request.

Tips, questions, and complaints

If you have any other questions or complaints about the processing of your personal data, we will be happy to talk to you. And we would also like to hear from you if you have tips or suggestions on how to improve our privacy policy.

Security

Easy Meal takes personal data protection very seriously and we therefore take appropriate measures to protect your personal data against misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration. If you feel that your personal data are not adequately protected or there are indications of misuse, please contact us on: privacy@easymeal-ks.com.

Data Protection Authority

Besides the option of lodging a complaint with us, you have the right to lodge a complaint with the relevant supervisory authority for the protection of personal data. To do so, contact the supervisory authority directly.

Contact details

Head office address:

Easy Meal Kosovë SHPK

Nënë Tereza, nr. 33-37

10000, Fushë Kosovë

Kosovë

Email: info@easymeal-ks.com

Tel: +383 49 590 959

Tel: +383 45 395 234

Easy Meal Data Protection Officer:

A. (Arbër) Veseli 

Nënë Tereza, nr. 33-37

10000, Fushë Kosovë

Email: privacy@easymeal-ks.com

Email: arber@easymeal-ks.com

Tel: +383 49 466 516

Privacy Policy

Game is a free for download and play with all features inside the game.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at LocScan unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • Display Ads inside our games;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Services

We use different services but only with your approval, such as Gallery, Camera and Location, we use this services for better performing of application and for the best result of every service which application can give.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

info@novende.com